Refund Policy

This Refund Policy explains how refunds, cancellations, and billing disputes are handled for InvoiceTrak subscriptions and usage charges.

Seller

The Service is sold by InvoiceTrak, operated by Isizwe Capital (Pty) Ltd, a registered legal entity trading as InvoiceTrak (the "Seller"). Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles payments, invoicing, and returns on our behalf.

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of the charge — including for change of mind. Approved refunds are returned to your original payment method.

2. Subscription cancellations

You may cancel your paid subscription at any time from your dashboard or via Paddle at paddle.net. Cancellation takes effect at the end of your current paid billing period, and you keep access to your paid features until that date.

3. Billing errors and service faults

If you were charged incorrectly, charged more than once, or could not use the Service because of a technical fault on our side, contact us and we will arrange a refund of the affected amount. Requests relating to billing errors are accepted within 90 days of the charge.

4. Usage overages

Invoice overages and other metered charges are billed based on actual usage. These charges fall under the same 30-day refund window, and billing errors are always corrected.

5. Failed payments and grace periods

If a payment fails, Paddle will retry the charge and notify you. During the retry window, your account remains active. If payment cannot be collected, your subscription is downgraded to the free Starter plan at the end of the grace period.

6. How to request a refund

Because Paddle is our Merchant of Record, refunds are processed by Paddle. Visit paddle.net and enter the email address used at checkout to find your order and request a refund, or email support@invoicetrak.co.za with your account email and invoice number and we will raise the request with Paddle for you. Approved refunds are typically processed within 10 business days.

7. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or through the Service.

8. Contact

For refund questions, contact Isizwe Capital (Pty) Ltd t/a InvoiceTrak at support@invoicetrak.co.za.